Support

We're happy to help.

Get in touch

Running into a bug, have feedback, or just want to say hi? Email us at vishnu@cluno.org and we'll get back to you.

Frequently asked

Does 10SF need an internet connection?
Not for recording or editing — those happen entirely on your device. You'll only need a connection to buy or restore a 10SF Pro subscription.

Where are my films saved?
Exported films are saved to your device's photo library.

10SF Pro

What does Pro include?
Three cameras are free forever. Pro unlocks all six, removes the watermark from your exports, and gets you new cameras first as they drop. It's available monthly or yearly, and the yearly plan works out cheaper.

How do I cancel?
Subscriptions renew automatically until cancelled, and cancelling is handled by Apple, not by us. On your iPhone, open Settings, tap your name, then Subscriptions, and pick 10SF. You can also reach the same screen from Membership inside the app. Cancelling stops the next renewal; you keep Pro until the period you've already paid for runs out.

I paid, but Pro isn't showing up.
Open the Membership screen in the app and tap Restore purchases. That re-checks your Apple Account and re-applies anything you've already bought — this is also what to use after reinstalling the app or setting up a new phone. Make sure you're signed in with the same Apple Account you bought it on. If it still doesn't appear, email us.

Can I get a refund?
Purchases go through Apple, so refunds do too. Visit reportaproblem.apple.com and sign in with your Apple Account. We aren't able to issue refunds ourselves.

Your data

How do I delete my data?
10SF has no account and never uploads your films, so deleting the app removes everything associated with it from your device. If you've subscribed, your purchase record is held by Apple and by our payments provider — see the Privacy Policy for what that covers and how to reach us about it.